Returns Made Simple – We’re Here to Help!

At Wall Kitchen Ltd, we want you to feel happy and confident with every purchase you make.

We understand that sometimes a product might not be quite what you expected, you may change your mind, or something may not be right with your order. Whatever the reason, we’re here to make the returns and refunds process as simple, fair and straightforward as possible.

Our returns policy is designed with your convenience in mind and operates in accordance with applicable UK consumer protection legislation.

Your statutory consumer rights are always protected and are not affected by this policy.

Changed Your Mind? No Problem!

We understand that sometimes you may decide a purchase isn’t right for you.

If you’ve changed your mind, you can request a return within 30 days of receiving your order, subject to the conditions outlined below and your applicable consumer rights.

For a change-of-mind return, we kindly ask that products are:

Unused and in a resalable condition.

Returned in their original packaging.

Complete with all accessories, instructions and documentation originally supplied.

Before sending anything back, please get in touch with our friendly customer support team. We’ll guide you through the return process and provide the information you need.

How to Request a Return

Returning an item is easy! Simply contact our team, and we’ll be happy to assist you.

Email: orders@kitchenlite.com

When requesting a return, please include:

Your full name.

Your order number.

A brief explanation of why you’d like to return the item.

Once we’ve received your request, we’ll review the details and provide you with the next steps.

We aim to handle all return enquiries promptly and make the experience as convenient as possible.

Received a Damaged or Faulty Item?

We’re sorry if something hasn’t arrived in perfect condition!

If your order arrives damaged, is defective, or develops a fault, please contact us as soon as reasonably possible so we can help resolve the issue.

Send an email to orders@kitchenlite.com with the following information:

Your full name.

Your order number.

A description of the issue.

Photographs showing the damage or fault, where appropriate.

Our team will review the information and explain the available options, including whether the item needs to be returned.

If a return is necessary because a product is faulty or defective, reasonable return postage costs will be reimbursed where required by applicable UK consumer protection legislation.

We want to make sure that any problems with your purchase are handled fairly and efficiently.

2-Year Warranty on Every Product

Extra Peace of Mind with Every Purchase

At Wall Kitchen Ltd, we want you to shop with complete confidence. That’s why we’re pleased to offer a 2-year warranty on every product purchased from us, at no additional cost.

Our warranty provides extra reassurance and support if something goes wrong with your product.

What Does Our Warranty Cover?

Our 2-year warranty applies to manufacturing defects and faults arising under normal, intended use during the warranty period.

The warranty lasts for 24 months from the date of purchase.

If your product develops a fault that may be covered by the warranty, please contact our customer support team. We’ll review the issue and explain the available options, which may include a repair, replacement or refund, as appropriate.

The warranty does not normally cover accidental damage, misuse, unauthorised modifications or normal wear and tear.

How to Make a Warranty Claim

If you experience an issue with a product during the warranty period, simply email orders@kitchenlite.com and include:

Your full name.

Your order number or proof of purchase.

A description of the problem.

Photographs of the fault, where appropriate.

Our team will review your request and guide you through the next steps.

Our 2-year warranty is provided in addition to your statutory consumer rights and does not limit or replace them.

Before Sending Your Return

To help us process your return smoothly, please contact our customer support team before sending any items back.

We’ll confirm the appropriate return procedure and provide the necessary instructions.

Getting in touch first helps us identify your order, organise your return and avoid unnecessary delays.

Our Return Address

Once you’ve contacted us and received the relevant return instructions, you can send your return to:

WALL KITCHEN LTD

The Exchange, Vaulex House
Woodland Place
Penarth
United Kingdom
CF64 2EX

Please make sure your return has been arranged with our team before posting your parcel.

We recommend using a tracked postal or courier service and keeping your proof of postage until your return has been processed.

How Refunds Work

We know that receiving your refund promptly is important, and we’ll do our best to make the process straightforward.

Once your returned item has arrived, our team will review it and, where applicable, assess whether a refund is due.

When your refund has been approved and processed, we’ll send you an email confirmation.

Refund Processing Time: Within 5 working days

Approved refunds will normally be issued to your original payment method within 5 working days of processing.

Please bear in mind that your bank or card provider may require additional time for the funds to appear in your account.

We’ll keep you informed throughout the process.

Your Rights as a UK Customer

Your trust matters to us, and we believe in treating every customer fairly.

This Returns & Refunds Policy and our 2-year product warranty do not remove, limit or replace any rights you have under applicable UK consumer protection legislation.

Your statutory rights remain fully protected, including your rights in relation to products that are:

Faulty or defective.

Damaged.

Not as described.

Otherwise not in conformity with your purchase contract.

Where applicable law provides additional rights, remedies or protections, those rights will continue to apply regardless of the terms of this policy.

Need Help with a Return, Refund or Warranty Claim?

Have a question about returning an item, checking a refund or making a warranty claim?

We’re always happy to help!

Our friendly customer support team is here to answer your questions and guide you through the process.

Email: orders@kitchenlite.com

Phone: 07451253299

Customer Support Hours: Monday – Sunday, 9:00 AM – 7:00 PM (UK time)

We aim to respond to all enquiries as quickly as possible and provide the assistance you need.

Shop with Confidence at Wall Kitchen Ltd

At Wall Kitchen Ltd, we believe that good customer service doesn’t end when you place an order.

With a straightforward returns process, transparent refund information and a 2-year warranty included with every product, we’re committed to making your shopping experience positive and worry-free.

Whether you need advice about a return, assistance with a faulty product or help with a warranty claim, we’re here to support you every step of the way.

Thank you for choosing Wall Kitchen Ltd. We truly appreciate your trust and look forward to welcoming you back!