Terms & Conditions
Thank you for visiting Wall Kitchen Ltd!
We’re delighted to welcome you to our online store. Our goal is to make your shopping experience simple, secure, transparent and enjoyable from start to finish.
These Terms & Conditions explain how our website operates, how orders and payments are handled, and what you can expect from us regarding delivery, returns, refunds, warranties and customer support.
We believe in clear communication, fair treatment and providing our customers with the information they need to shop with confidence.
Please read these Terms & Conditions carefully before placing an order on our website.
By using our website, you agree to comply with the terms relating to website use. When you place an order, the applicable purchase terms will form part of your contract with us once your order has been accepted.
Nothing in these Terms & Conditions limits or excludes your statutory rights under applicable UK consumer protection legislation.
- About Us
This website is operated by WALL KITCHEN LTD, a company registered in the United Kingdom.
Company Name: WALL KITCHEN LTD
Company Registration Number: 17547985
Company Address:
The Exchange, Vaulex House
Woodland Place
Penarth
United Kingdom
CF64 2EX
Email: orders@kitchenlite.com
Telephone: 07451253299
Website: https://kitchenlite.com
If you have any questions about our company, products or these Terms & Conditions, our friendly customer support team will be happy to assist you.
- Using Our Website
We want everyone visiting Wall Kitchen Ltd to enjoy a safe, reliable and convenient online shopping experience.
By using our website, you agree to:
Provide accurate information when placing orders or contacting us.
Use the website only for lawful purposes.
Avoid activities that may damage, disrupt or interfere with the website’s operation.
Respect the intellectual property rights of Wall Kitchen Ltd and relevant third parties.
Refrain from attempting to gain unauthorised access to website systems or customer information.
We reserve the right to take appropriate action to protect our website, customers and business against misuse, fraud or unlawful activity.
We may update website features, product information or functionality from time to time to improve our services.
- Product Information and Availability
At Wall Kitchen Ltd, we aim to provide clear, accurate and helpful information about the products available on our website.
We make reasonable efforts to ensure that product descriptions, images, prices and other relevant details are presented correctly.
However, please note that:
Product images are intended to illustrate the items offered.
Colours and appearances may vary slightly depending on your device or screen settings.
Product availability may change.
Product specifications and descriptions may be updated where necessary.
We encourage customers to review product information carefully before placing an order.
If you have any questions about a product, please contact us at orders@kitchenlite.com before completing your purchase.
Nothing in this section affects your rights if goods are not as described or do not meet applicable legal standards.
- Placing an Order
We’ve designed our ordering process to be simple and convenient.
To place an order:
Browse our website and select the products you would like to purchase.
Add your chosen products to your shopping basket.
Proceed to checkout.
Enter the necessary billing and delivery information.
Select your preferred delivery or collection method.
Review your order details and the final price.
Complete your purchase using an available secure payment method.
Once your order has been submitted, you should receive an order acknowledgement through the contact details provided.
An order acknowledgement confirms that we have received your request to purchase. The purchase contract is formed when we confirm acceptance of your order.
If we are unable to accept or fulfil an order, we will inform you and arrange a refund of any payment already received for the unavailable items.
We reserve the right to decline an order for legitimate reasons, including product unavailability, suspected fraud or an obvious pricing error, subject to applicable law.
- Prices and No Hidden Fees
We believe in honest and transparent pricing.
The total price displayed at checkout is the final amount you pay.
At Wall Kitchen Ltd:
We do not charge additional payment processing fees.
We do not add hidden service or handling charges.
We do not impose unexpected charges after checkout.
We offer free UK courier delivery and free store collection.
There is no minimum order value to qualify for free delivery.
All applicable taxes and charges payable to us will be included in the final checkout total.
Before confirming your purchase, you will have the opportunity to review your order and the total amount payable.
We may update product prices from time to time. However, changes to advertised prices will not affect orders we have already accepted, except where otherwise permitted by law.
- Secure Online Payments
Your security and peace of mind are important to us.
We accept online payments using supported debit and credit cards through a secure payment processing system.
We aim to make checkout straightforward while protecting your personal and financial information.
Payment Security
Wall Kitchen Ltd does not store, hold or directly transmit full debit or credit card details through its own systems.
Sensitive card information is handled by the payment service provider through the secure checkout process.
We may receive limited payment-related information, including transaction references, payment status and confirmation of the amount paid, to manage orders, refunds and financial records.
Payment must be successfully authorised before an order can be processed.
If your payment is declined or cannot be completed, please contact your bank, card provider or our customer support team for assistance.
Payment Transparency
We do not impose additional charges for choosing an accepted debit or credit card.
The price confirmed at checkout is final, with no hidden payment fees.
- Free Courier Delivery Across the UK
We want receiving your order to be easy, reliable and affordable.
That’s why Wall Kitchen Ltd offers FREE courier delivery within the United Kingdom on every order, regardless of order value.
Delivery Information
Delivery Cost: FREE
Minimum Order Value: None
Estimated Delivery Time: 3 working days
Courier Provider: DHL
Delivery Area: United Kingdom
Tracking Information: Provided on the day of shipment
Delivery Tracking
Once your order has been dispatched, we will provide DHL tracking information on the day of shipment.
You can use these details to monitor the progress of your delivery.
Please ensure that your delivery address and contact information are accurate when placing your order.
Delivery Times
We aim to deliver orders within 3 working days.
While we make every reasonable effort to meet this timeframe, delivery may occasionally be affected by circumstances outside our reasonable control, including courier disruptions, severe weather or other unexpected events.
If a significant delay occurs, we will provide appropriate assistance and information about the available options.
Your statutory rights relating to delivery, delays and undelivered goods remain unaffected.
Responsibility for Delivery
We remain responsible for goods until they are delivered into your physical possession, or that of a person you have identified to receive them, subject to applicable consumer law.
If your parcel is lost or arrives damaged, please contact us so that we can investigate the matter and assist you.
- Free Pick Up from Store
Prefer to collect your order yourself?
We offer a convenient FREE Pick Up from Store service.
Collection Information
Collection Fee: FREE
Preparation Time: 1 working day
Notification: We will inform you when your order is ready for collection.
Collection Address:
WALL KITCHEN LTD
The Exchange, Vaulex House
Woodland Place
Penarth
United Kingdom
CF64 2EX
How Collection Works
Simply select Free Pick Up from Store during checkout.
Our team will prepare your order within 1 working day and notify you when it is ready.
Please wait until you receive confirmation before visiting our collection location.
Orders can be collected during our normal working hours.
- Working Hours
Our team is available seven days a week to assist with orders, enquiries and customer support.
Monday – Sunday: 9:00 AM – 7:00 PM (UK time)
UK Bank Holidays: Closed
For the purposes of our stated delivery and collection preparation times, working days refer to Monday through Sunday, excluding applicable UK bank holidays.
Courier deliveries remain subject to DHL’s delivery schedules and operations.
If you contact us outside our working hours, we’ll aim to respond during the next available working period.
- Returns and Your Right to Cancel
We understand that sometimes a purchase may not be quite right.
We want you to shop with confidence, which is why we offer a straightforward returns process alongside your statutory consumer rights.
Our 30-Day Returns Policy
If you change your mind, you may request a return within 30 days of receiving your order, subject to the conditions of our voluntary returns policy.
For change-of-mind returns under this additional policy, we normally ask that products are:
Unused and in resalable condition.
Returned in their original packaging.
Complete with all supplied accessories, instructions and documentation.
Please contact us before arranging your return so we can provide the relevant instructions.
Your Statutory Right to Cancel
For most online purchases, UK consumers have a statutory right to cancel within 14 days after receiving the goods, without providing a reason.
After notifying us of a valid statutory cancellation, you generally have a further 14 days to return the goods.
You may inspect and handle goods as you would reasonably be permitted to do in a shop. Where handling goes beyond what is necessary to establish their nature, characteristics and functioning, a lawful deduction for diminished value may apply.
Certain products may be exempt from the statutory cancellation right where an applicable legal exception applies.
Our additional 30-day returns policy does not reduce or replace these statutory cancellation rights.
How to Request a Return or Cancellation
Please email:
Include your full name, order number and, where applicable, the reason for your return.
You do not need to provide a reason when exercising your statutory right to cancel.
We will provide appropriate return instructions and explain the next steps.
- Return Shipping and Return Address
Before returning an item, please contact our customer support team so that we can help organise the process.
Return Address
WALL KITCHEN LTD
The Exchange, Vaulex House
Woodland Place
Penarth
United Kingdom
CF64 2EX
Please include your order reference when returning goods, where possible.
We recommend keeping proof of postage and using a tracked delivery service.
For faulty, defective or incorrectly supplied products, we will cover reasonable return costs where required by applicable consumer law.
For change-of-mind returns, responsibility for return postage will be determined by the applicable cancellation rights and the return-cost information provided before purchase.
If we have agreed to arrange collection or cover return postage, we will explain the arrangements when processing your request.
- Refunds and Refund Processing
We know that receiving your refund promptly is important.
Once we receive your returned product, we will review it and determine the appropriate refund in accordance with our returns policy and applicable consumer protection legislation.
Refund Processing Time
Approved refunds will normally be processed within 5 working days of the relevant return review and approval.
Refunds will normally be issued to the original payment method used for the purchase.
The time taken for the funds to appear in your account may vary depending on your bank or card provider.
Statutory Cancellation Refunds
Where you validly exercise your statutory cancellation right, we will issue refunds in accordance with the applicable legal deadlines.
For goods that we do not collect ourselves, we may generally wait until we receive the returned goods or you provide evidence of having sent them back, whichever happens first.
Applicable cancellation refunds will be made without undue delay and no later than 14 days after the relevant statutory trigger.
We will not impose a refund administration fee for exercising your statutory cancellation right.
Any deductions will be made only where permitted by law.
Refund Confirmation
When your refund has been processed, we will notify you using the contact details associated with your order.
If you have any questions about the status of your refund, please contact our support team.
- Damaged, Faulty or Incorrect Products
We want every customer to receive products that meet their expectations and applicable quality standards.
If your order arrives damaged, is faulty or does not match its description, please let us know as soon as reasonably possible.
Contact:
Please provide:
Your full name.
Your order number or proof of purchase.
A description of the problem.
Photographs of the issue, where appropriate.
We will review the information and explain the available remedies.
Depending on the circumstances and your statutory rights, these may include a repair, replacement, refund or other appropriate remedy.
Nothing in these Terms & Conditions restricts the rights available to consumers under the Consumer Rights Act 2015 or other applicable legislation.
- Our 2-Year Product Warranty
Extra Protection with Every Purchase
At Wall Kitchen Ltd, we believe that buying a product should come with long-term confidence and peace of mind.
That’s why every product purchased from us comes with a 2-year warranty at no additional cost.
Warranty Period
Our warranty lasts for 24 months from the date of purchase.
Warranty Coverage
The warranty covers manufacturing defects and faults that arise during normal, intended use of the product within the warranty period.
Where a fault is covered, we will assess the circumstances and offer an appropriate solution, which may include repair, replacement or refund.
Warranty Exclusions
Our additional commercial warranty does not normally cover:
Accidental damage.
Damage resulting from misuse or improper handling.
Damage caused by unauthorised alterations or modifications.
Normal wear and tear.
Damage caused by use contrary to the product’s intended purpose or applicable instructions.
These exclusions apply only to the additional commercial warranty and do not limit your statutory consumer rights.
Making a Warranty Claim
To request assistance under the warranty, contact:
Please include your name, order number or proof of purchase, a description of the problem and photographs where appropriate.
Our team will review the information and provide guidance on the next steps.
Warranty and Statutory Rights
Our 2-year warranty is provided in addition to, and does not replace, your statutory consumer rights.
You may have legal remedies for faulty or non-conforming products independently of the warranty, including where those rights continue beyond the warranty period.
- Privacy and Personal Information
Your privacy is important to us.
Wall Kitchen Ltd aims to handle personal information responsibly and in accordance with applicable UK data protection laws.
When you place an order, contact us or use our website, we may collect information necessary to provide our services.
This may include:
Your name and contact information.
Billing and delivery addresses.
Order details and transaction information.
Customer service correspondence.
Technical information associated with website use.
We may use this information to process orders, arrange deliveries, manage returns and warranties, respond to enquiries, maintain security and comply with legal obligations.
We do not sell customers’ personal information.
Your information may be shared with appropriate service providers where necessary, including payment processing providers, DHL and other providers supporting our website and business operations.
For further details about how personal information is used, protected and retained, please refer to our Privacy & Cookie Policy available on our website.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to support its functionality and improve the shopping experience.
These may include cookies used for:
Essential website functions.
Shopping basket and checkout operations.
Website security.
Remembering customer preferences.
Analytics and website performance, where implemented.
Marketing technologies, where implemented and permitted.
Where required by law, we will request your consent before using non-essential cookies.
You can manage your preferences through the available cookie controls and your browser settings.
Further information is provided in our Privacy & Cookie Policy.
- Intellectual Property
Unless otherwise stated, the content presented on our website, including original text, graphics, branding, design elements and other materials, belongs to Wall Kitchen Ltd or its respective rights holders.
Website content is protected by applicable intellectual property laws.
You may browse and use our website for personal, lawful shopping purposes.
You must not reproduce, distribute, modify or commercially exploit protected website content without appropriate permission, except where permitted by law.
Product names, trademarks and logos belonging to third parties remain the property of their respective owners.
- Website Availability and Technical Issues
We work to provide a reliable and accessible online shopping experience.
However, occasional technical interruptions, maintenance or issues outside our reasonable control may affect website availability.
We may temporarily suspend access to parts of our website when necessary for maintenance, security or technical improvements.
If you experience difficulties placing an order or using our website, please contact us for assistance.
Nothing in this section affects any legal rights or remedies available to you.
- Events Outside Our Reasonable Control
Certain circumstances may affect our ability to meet expected delivery or service times.
Examples may include severe weather, courier disruptions, significant transport problems, major technical failures or other events outside our reasonable control.
If such an event affects an order, we will take reasonable steps to minimise disruption and keep affected customers informed.
Where applicable law gives you the right to cancel an order or obtain a refund because of a delay or non-performance, those rights will remain protected.
- Our Responsibility to Customers
We take our responsibilities seriously and aim to provide products and services with reasonable care and professionalism.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude or restrict liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights where liability cannot lawfully be excluded.
Any other matter for which exclusion or limitation of liability is prohibited by law.
We remain responsible for losses caused by our breach of contract or failure to use reasonable care and skill where those losses are foreseeable and legally recoverable.
We do not seek to exclude liability for losses that cannot lawfully be excluded under UK consumer protection legislation.
- Your Statutory Consumer Rights
Our customers’ legal rights are important to us.
These Terms & Conditions are intended to operate alongside the protections available under applicable UK consumer legislation, including:
The Consumer Rights Act 2015.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as amended.
Applicable UK data protection legislation.
Other relevant consumer protection laws.
Products sold to consumers must meet applicable statutory standards, including being of satisfactory quality, fit for purpose and as described.
Your rights may include refunds, repairs, replacements, cancellation rights and other remedies depending on the circumstances.
Nothing in these Terms & Conditions, our Returns & Refunds Policy or our 2-year warranty removes or reduces your statutory rights.
- Other Policies on Our Website
These Terms & Conditions should be read alongside the other informational policies available on wallkitchen.com.
These include:
Contact Us
Information about our company, contact details and customer support hours.
Payment Information
Details about secure debit and credit card payments and our no-hidden-fees approach.
Delivery Information
Information about free DHL courier delivery, delivery tracking and free store collection.
Returns & Refunds Policy
Information about returns, cancellations, refund processing and our 2-year product warranty.
Privacy & Cookie Policy
Details about personal information, data protection rights and the use of cookies.
If any provision of these policies conflicts with a mandatory consumer right, the applicable legal right will take precedence.
- Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be made available on this page, together with the date of the most recent update.
Updated terms will not retrospectively change the terms of a purchase contract already formed unless permitted by law or agreed with the customer.
We encourage customers to review this page periodically.
- Governing Law and Disputes
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in other parts of the United Kingdom.
If a disagreement arises, we encourage you to contact us first so that we can try to resolve the matter fairly and promptly.
Nothing in these Terms & Conditions prevents you from exercising your legal rights or bringing proceedings before a court with jurisdiction under applicable consumer law.
- Contact Us – We’re Always Happy to Help!
If you have questions about these Terms & Conditions, your order, a payment, delivery, return, refund or warranty claim, please feel free to reach out.
Our team is here to help make your shopping experience as smooth and enjoyable as possible.
WALL KITCHEN LTD
The Exchange, Vaulex House
Woodland Place
Penarth
United Kingdom
CF64 2EX
Company Number: 17547985
Email: orders@kitchenlite.com
Phone: 07451253299
Website: https://kitchenlite.com
Customer Support Hours: Monday – Sunday, 9:00 AM – 7:00 PM (UK time)
Bank Holidays: Closed
We aim to respond to enquiries promptly and provide clear, helpful assistance whenever you need us.
- Thank You for Choosing Wall Kitchen Ltd!
At Wall Kitchen Ltd, we believe that online shopping should be built on trust, transparency and great customer service.
From secure payments and clear prices to free delivery, convenient collection, straightforward returns and our 2-year product warranty, we’re committed to making your shopping experience as positive as possible.
We appreciate every customer who chooses to shop with us and look forward to providing a reliable and enjoyable service.
Thank you for shopping with Wall Kitchen Ltd. Your trust and satisfaction mean a great deal to us!