Privacy & Cookie Policy
Your Privacy Matters to Us
Welcome to Wall Kitchen Ltd!
We believe that shopping online should be simple, secure and worry-free. Protecting your personal information is an important part of the trust you place in us, and we’re committed to being open and transparent about how your information is collected, used and protected.
This Privacy & Cookie Policy explains what personal information we may collect when you visit our website, place an order or contact our team, how we use that information, and the choices and rights available to you.
We aim to handle personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as amended.
By using our website, you can review the information in this policy to understand our data practices. Where your consent is required for particular activities, we will seek it separately.
- Who We Are
WALL KITCHEN LTD is the company responsible for operating this website and determining how personal information is used for its business activities.
Company Name: WALL KITCHEN LTD
Company Registration Number: 17547985
Registered Address:
The Exchange, Vaulex House
Woodland Place
Penarth
United Kingdom
CF64 2EX
Email: orders@kitchenlite.com
Phone: 07451253299
Website: https://kitchenlite.com
For questions about this policy, personal information or your privacy rights, please contact us using the details above.
- Information We Collect
To provide our products and services, process orders and assist customers, we may collect certain personal information.
The information we collect depends on how you interact with our website.
Personal and Contact Information
When you place an order, make an enquiry or communicate with us, we may collect:
Full name.
Email address.
Telephone number.
Billing address.
Delivery address.
Order and purchase information.
Details included in correspondence with our team.
Order and Transaction Information
When you make a purchase, we may process information relating to your order, including:
Products purchased.
Order number and date.
Purchase amount.
Payment status and transaction reference.
Delivery and tracking information.
Returns, refunds and warranty enquiries.
This information helps us manage your purchases and provide customer support.
Technical and Website Information
When you visit our website, certain technical information may be collected automatically, depending on our website configuration and your cookie preferences.
This may include:
IP address.
Browser type and version.
Device type and operating system.
Pages visited and website interactions.
Date and time of website access.
Technical information needed for website security and performance.
This information may help us maintain the website, identify technical issues and protect against unauthorised activity.
- How We Use Your Personal Information
We use personal information only where we have a valid reason and an appropriate lawful basis for doing so.
Depending on the circumstances, we may use your information to:
Process and Fulfil Orders
To confirm purchases, manage payments, arrange delivery or collection, and provide updates about your order.
Provide Customer Support
To answer questions, respond to enquiries and assist with delivery, returns, refunds or warranty claims.
Maintain Website Security
To help protect our website, customers and business against fraud, misuse and unauthorised access.
Improve Our Services
To understand how customers use our website and identify opportunities to improve its functionality and shopping experience.
Meet Legal Obligations
To maintain necessary records and comply with applicable accounting, tax, consumer protection and other legal requirements.
Send Marketing Communications
Where permitted by law, to send information about products, offers or updates that may interest you. You can opt out of marketing communications at any time.
- Our Lawful Basis for Processing Personal Data
Under the UK GDPR, we must have a lawful basis for using personal information.
Depending on the processing activity, the applicable lawful basis may be:
Performance of a Contract
Where processing is necessary to complete your purchase, deliver products, process payments or meet our contractual obligations.
Legal Obligation
Where we are required to retain or disclose information to comply with applicable laws and regulations.
Legitimate Interests
Where processing is necessary for legitimate business purposes, such as protecting our website, preventing fraud, responding to certain enquiries or improving our services, provided those interests are not overridden by your rights and freedoms.
Consent
Where we ask for your permission, such as for certain marketing communications or non-essential cookies and tracking technologies.
You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Where information is necessary to complete a purchase, we may be unable to fulfil an order if the required details are not provided.
- Secure Payments and Financial Information
Your payment security is extremely important to us.
Wall Kitchen Ltd accepts secure online payments using debit and credit cards.
We do not store, hold or directly transmit your full debit or credit card details through our own systems.
Payment card information is handled by the payment service provider through the secure checkout process.
We may receive limited transaction information, such as payment confirmation, payment status, transaction reference and the amount paid, to manage your order, process refunds and maintain appropriate financial records.
We take reasonable measures to protect the personal information handled through our business operations.
- How We Share Your Information
We respect your privacy and do not sell your personal information to third parties.
However, we may need to share limited information with trusted service providers to complete your order and operate our business.
These may include:
Payment Service Providers
To securely process payments, verify transactions and manage refunds.
Delivery and Courier Partners
We use DHL for courier delivery services. Relevant information, such as your name, delivery address and contact details, may be shared to arrange and complete delivery.
Website and Technical Service Providers
To provide website hosting, technical maintenance, security and other services necessary for operating our online store.
Professional Advisers and Authorities
Where necessary for accounting, legal compliance, fraud prevention or responding to lawful requests from public authorities.
We aim to share only the information reasonably necessary for each purpose and to use appropriate safeguards when working with service providers.
- How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including any applicable legal, accounting, tax or regulatory requirements.
Retention periods depend on the type of information and the purpose for which it is used.
For example:
Order and transaction records: Retained as necessary for accounting, tax, contractual and legal obligations.
Customer service enquiries: Retained for as long as necessary to resolve the enquiry and manage related issues.
Returns and warranty records: Retained as necessary to administer claims and maintain appropriate records.
Marketing preferences: Retained as necessary to manage subscriptions, withdrawals of consent and opt-out requests.
Technical and security information: Retained for a period appropriate to its operational or security purpose.
When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it, as appropriate.
- Your Rights Under UK Data Protection Law
We respect your privacy and want you to feel confident about how your information is handled.
Depending on the circumstances, UK data protection legislation provides you with the following rights:
Right to Be Informed
You have the right to understand how your personal information is collected and used.
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct personal information that is inaccurate or incomplete.
Right to Erasure
You may request deletion of your personal information where the relevant legal conditions are met.
Right to Restrict Processing
You may request that we limit how your information is used in certain circumstances.
Right to Data Portability
Where applicable, you may request your personal information in a structured, commonly used, machine-readable format.
Right to Object
You may object to certain processing activities, including direct marketing.
Rights Relating to Automated Decision-Making
You have rights in relation to certain decisions made solely through automated processing, including profiling, where those decisions have legal or similarly significant effects.
How to Exercise Your Rights
To exercise any of these rights, please contact:
We may need to verify your identity before responding to certain requests to protect your personal information.
We will respond within the applicable legal timeframe, normally within one month, subject to any lawful extensions.
These rights are subject to applicable conditions and exemptions.
- Marketing Communications
We want to keep our communications relevant, useful and respectful.
Where permitted by law, we may contact customers with information about our products, services and special offers.
We will obtain consent where required and respect your preferences regarding marketing communications.
If you no longer wish to receive promotional messages, you can unsubscribe using the instructions included in the communication or contact us at:
Opting out of marketing will not prevent us from sending essential communications relating to your orders, deliveries, refunds or other customer service matters.
- Keeping Your Personal Information Secure
Protecting your personal information is an important responsibility.
We use appropriate technical and organisational measures designed to reduce the risk of unauthorised access, disclosure, alteration or loss of personal information.
These measures may include secure website connections, access controls, service provider safeguards and appropriate procedures for handling customer information.
Although we take data protection seriously, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we identify a personal data breach, we will assess it and take appropriate action, including notifying affected individuals or the relevant authority where required by law.
- International Data Transfers
Some website, technology or service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that transfers comply with applicable UK data protection legislation.
Depending on the destination and circumstances, this may involve an applicable UK adequacy regulation or other approved transfer safeguards.
We aim to ensure that personal information continues to receive an appropriate level of protection when transferred internationally.
- Children’s Privacy
Our website is intended for general shopping purposes and is not specifically directed at children.
We do not knowingly seek to collect personal information directly from children for marketing purposes.
If you believe a child has provided personal information to us inappropriately, please contact our team so that we can review the situation and take appropriate action.
- Cookie Policy – How We Use Cookies
What Are Cookies?
Cookies are small text files stored on your computer, smartphone or other device when you visit a website.
They help websites operate effectively, remember certain information and, where applicable, understand how visitors interact with website content.
We want to be transparent about the cookies and similar technologies that may be used on our website.
Types of Cookies
Strictly Necessary Cookies
These cookies are essential for the website to operate and provide services you request.
They may support functions such as:
Maintaining your shopping basket.
Supporting secure checkout.
Remembering session information.
Maintaining essential security functions.
Remembering cookie consent preferences.
Strictly necessary cookies do not generally require your consent under applicable cookie legislation, although information about their use should still be provided.
Functional Cookies
Functional cookies may help remember certain choices, such as website preferences or settings.
Where required by law, these cookies will be used only after you have provided the appropriate consent.
Analytics and Performance Cookies
Analytics technologies may help us understand website traffic, identify technical problems and improve the user experience.
These technologies may collect information about website visits, navigation and interactions.
We will apply the relevant legal consent requirements or exemptions to any analytics technologies used on our website.
Marketing and Advertising Cookies
Where used, these cookies may help measure advertising effectiveness or provide more relevant promotional content.
Non-essential marketing cookies requiring consent will not be activated unless you choose to accept them.
Third-Party Cookies
Certain services integrated into our website may use cookies or similar technologies.
These may relate to secure payments, website functionality, analytics or other third-party integrations.
Where such cookies are used, their operation may also be subject to the relevant provider’s privacy and cookie information.
We will provide appropriate information and consent controls where required.
- Managing Your Cookie Preferences
We believe you should have control over your online privacy.
Where consent is required, you will be given an opportunity to make an informed choice about non-essential cookies.
You may be able to:
Accept non-essential cookies.
Reject non-essential cookies.
Choose which optional cookie categories to allow.
Change or withdraw your consent.
Rejecting optional cookies should not prevent you from using the essential shopping functions of our website.
Browser Cookie Settings
Most internet browsers also allow you to manage cookies through their settings.
You can generally choose to block, delete or restrict cookies.
Please note that disabling strictly necessary cookies may affect certain website features, including shopping basket functionality or checkout.
Changing your browser settings does not replace any consent choices required by applicable law.
- Cookie Duration
Cookies may remain on your device for different periods depending on their purpose.
Session Cookies
These are generally temporary and expire when your browser session ends.
Persistent Cookies
These remain on your device until they expire or are deleted and may help remember settings or preferences between visits.
The precise duration of each cookie depends on its function and the relevant service provider.
Information about the specific cookies used by our website, including their purposes, providers and duration, should be made available through our cookie information or preference controls.
- External Websites and Third-Party Links
Our website may contain links to external websites operated by other businesses or organisations.
Please be aware that we do not control the privacy practices of third-party websites.
If you follow a link to another website, we encourage you to review its privacy and cookie policies before providing personal information.
This policy applies to personal information processed by Wall Kitchen Ltd in connection with our own website and business operations.
- Changes to This Privacy & Cookie Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our business operations, website functionality, service providers or applicable legislation.
When changes are made, we will update the revision date displayed at the beginning of this policy.
Where required, we will provide additional notice or seek fresh consent before introducing new processing activities.
We encourage visitors to review this page periodically to stay informed about how we protect personal information.
- Complaints and Concerns
Your privacy matters to us, and we welcome the opportunity to address any questions or concerns.
If you are unhappy with how your personal information has been handled, please contact us first so that we can investigate your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Further information about data protection rights and complaints is available directly from the ICO.
- Contact Us About Your Privacy
Have a question about your personal information, our privacy practices or the way cookies work on our website?
We’re always happy to help!
WALL KITCHEN LTD
The Exchange, Vaulex House
Woodland Place
Penarth
United Kingdom
CF64 2EX
Company Number: 17547985
Email: orders@kitchenlite.com
Phone: 07451253299
Website: https://kitchenlite.com
Customer Support Hours: Monday – Sunday, 9:00 AM – 7:00 PM (UK time)
Our team will do its best to answer your questions and help you understand how your information is handled.
- Our Commitment to Your Privacy
At Wall Kitchen Ltd, we believe that trust, transparency and respect for our customers should always come first.
We’re committed to treating personal information responsibly, maintaining appropriate security measures and giving customers meaningful choices about how their data is used.
From browsing our website to placing an order and receiving your purchase, we want you to feel confident that your privacy is taken seriously.
Thank you for trusting Wall Kitchen Ltd. Your privacy, security and confidence mean a great deal to us!